Refund Policy

Returns

a. Return Eligibility: We allow customers to return SunTree Skincare products purchased on our website within 30 days of receipt for a refund to the original payment method only.

b. Return Request: To submit a return request, please e-mail suntreeskincare@gmail.com with the following information:

• Order Number: Your Order Number can be found in your order confirmation email.
• Email Address: Provide the email that was used to place your SunTree Skincare order.
• Description: Please describe a reason for your return.

c. Return Label: Approval and processing of all returns must be handled by SunTree Skincare’s return department. Customers are responsible for ensuring proper and secure packaging, as well as covering any associated return shipping costs.

d. Return Processing: You can expect your return to be processed within 10 business days of our returns department receiving it. The return will not be processed if the items are found to be packaged carelessly or without due consideration.

Additional Items to Consider

a. Order Changes: Once an order has been submitted into our system, we cannot cancel or make changes to it.

b. Exchanges: We do not offer exchanges.

c. Refunds: Refunds do not include the original shipping cost (if applicable). Refunds will only be issued back to the payment method used at the time of purchase.

d. Bundle Orders: For orders that include a bundle, you will be refunded the discounted purchase price of the items that are eligible for return.

Limitation of Liability

SunTree Skincare is not liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Website or any information provided on the Website.

Termination