SunTree Skin Care Privacy Policy

Who we are

Our website address is: https://suntreeskincare.com/

Learn more about Suntree Skincare Here

Acceptance of Terms

By accessing or using the SunTree Skincare website (suntreeskincare.com), you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

Changes to Terms

SunTree Skincare reserves the right to modify, amend, or update these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the modified Terms.

Use of the Website

a. Age Requirement: You must be at least 18 years old to use this Website, and if you are under the age of 18 but are at least 13 years old, you confirm that you are using the Services with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to use the Services.

b. Accuracy of Information: You are responsible for ensuring the accuracy of the information when using the Website.

c. Prohibited Use: You may not use the Website for any illegal or unauthorized purpose.

d. Harmful Code: You agree not to transmit any harmful code, viruses, or any other disruptive software through the Website.

Intellectual Property

a. Ownership: All content, trademarks, logos, and other intellectual property on the Website are owned by SunTree Skincare or its licensors and are protected by applicable intellectual property laws.

b. Use Restrictions: You may not use, reproduce, distribute, or display any content from the Website without the express written permission of SunTree Skincare.

Product Information

a. Informational Purpose: The information provided on the Website regarding our skincare products is for informational purposes only and should not be considered as medical advice.

b. Consultation: Before using any skincare product, consult with a healthcare professional to determine if it is suitable for your skin type and any potential allergies or sensitivities.

Orders and Payments

a. Order Acceptance: Any orders placed through the Website are subject to availability and acceptance by SunTree Skincare.

b. Payment Methods: Payment for orders placed through the Website must be made using the payment methods specified on the Website.

c. Order Refusal: SunTree Skincare reserves the right to refuse or cancel any order at its discretion.

Shipping

a. Shipping Destinations: We currently provide shipping services exclusively to customers located within the United States (US). We do not offer international shipping at this time. By placing an order on our Website, you confirm that your shipping address is within the United States.

b. Shipping Charges: SunTree Skincare offers FREE shipping for all customers. Therefore, your shipping cost is ZERO!

c. Shipping Times: Estimated delivery times for Ground shipping may vary depending on your location. You will receive a tracking number with your order confirmation to monitor the progress of your shipment.

d. Order Accuracy: Once an order has been submitted into our system, we cannot cancel or make changes to it. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. We do not refund or replace orders that have been shipped to an incorrect or invalid address.

e. Non-Delivery Claims: If your tracking number indicates that your order has been delivered to the address provided and you have not received your order, please contact your mail carrier to file a claim.

f. Common Mailroom Addresses: If you live in an apartment with a common mailroom, please consider shipping your package to an alternate address to minimize the risk of theft. We do not reship or refund orders that have been tracked and delivered to the provided address.

Returns

a. Return Eligibility: We allow customers to return SunTree Skincare products purchased on our website within 30 days of receipt for a refund to the original payment method only.

b. Return Request: To submit a return request, please e-mail suntreeskincare@gmail.com with the following information:

• Order Number: Your Order Number can be found in your order confirmation email.
• Email Address: Provide the email that was used to place your SunTree Skincare order.
• Description: Please describe a reason for your return.

c. Return Label: Approval and processing of all returns must be handled by SunTree Skincare’s return department. Customers are responsible for ensuring proper and secure packaging, as well as covering any associated return shipping costs.

d. Return Processing: You can expect your return to be processed within 10 business days of our returns department receiving it. The return will not be processed if the items are found to be packaged carelessly or without due consideration.

Additional Items to Consider

a. Order Changes: Once an order has been submitted into our system, we cannot cancel or make changes to it.

b. Exchanges: We do not offer exchanges.

c. Refunds: Refunds do not include the original shipping cost (if applicable). Refunds will only be issued back to the payment method used at the time of purchase.

d. Bundle Orders: For orders that include a bundle, you will be refunded the discounted purchase price of the items that are eligible for return.

Limitation of Liability

SunTree Skincare is not liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Website or any information provided on the Website.

Termination